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F&Q

F&Q

1. What types of clothing and shoes do you sell?
We offer a wide range of clothing and shoes for men, women, and children. Our collection includes casual wear, formal attire, sportswear, sneakers, boots, sandals, and more. We have styles for every occasion and season.

2. Are the items new or pre-owned?
We offer both new and gently used pre-owned items. Each product description will specify its condition, so you know exactly what you’re purchasing.

3. How do I place an order?
To place an order, simply browse our collection, select the items you like, choose the size and color (if applicable), and add them to your cart. Once you’re ready, proceed to checkout and follow the steps to complete your purchase.

4. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. All payments are processed securely to protect your information.

5. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or through the shipping carrier’s website.

6. What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase for most items, provided they are in their original condition with tags attached. Please contact our customer service team at services@omnibywoo.com or via WhatsApp at +33 605837213 to initiate a return or exchange.

7. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on your location. Please check our Shipping Policy for more information.

8. How can I contact customer service?
You can reach our customer service team by emailing us at services@omnibywoo.com or sending a message via WhatsApp at +33 605837213. We are here to assist you with any questions or concerns.

9. How do I know what size to order?
We provide a size guide on each product page to help you choose the right size. If you need further assistance, feel free to contact us for advice on sizing.

10. Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest deals and offers.

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